We ship Australia-wide. All orders are sent via Australia Post from Melbourne, Australia.
- Orders placed Monday through to Friday by 12:00 PM AEST (excluding holidays) are shipped within three working days.
- Orders placed Saturday or Sunday will ship the following Monday (excluding holidays). A shipment confirmation will be sent to you (with a tracking number, if applicable).
Shipping for Christmas 2018
To guarantee your order is with you before Christmas, please place your order before the 17th of December.
We will continue to process orders throughout the Christmas period in line with Australia Post's service. However, any orders placed after 17th of December may not reach you in time for Christmas.
Shipping options are available at checkout. If you would prefer an alternative provider, please email firstname.lastname@example.org and we will do our best to accommodate you.
HEAP Store is not responsible for lost or damaged packages. If your package has been lost or damaged, please email email@example.com and we can help you get in contact with Australia Post.